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Refund & Cancellation Policy

Last Updated: 2 October 2026

This Refund & Cancellation Policy applies to purchases of Smart Learning X – Digital Intelligence Book, a digital learning application operated by Growth Guide (Dinesh Kumar Consulting Private Limited), India.

1. Digital Product

Smart Learning X is a digital-only learning product. No physical book, device, toy, or other physical product is shipped. After successful payment confirmation, access to the purchased digital learning content is provided electronically.

Because digital access is provided immediately after purchase, cancellation or refund is generally not available once the digital access has been successfully delivered and used.

2. When a Refund May Be Considered

a. Payment Deducted but Access Not Provided

If your payment has been successfully deducted but access has not been provided due to a technical or payment-related issue, please contact us. If the issue cannot reasonably be resolved, a refund may be considered.

b. Duplicate Payment

If you have been charged more than once for the same purchase due to a duplicate transaction, the duplicate payment may be refunded after verification.

c. Significant Technical Issue

If a significant technical issue prevents you from accessing the service and the issue cannot reasonably be resolved within a reasonable period, a refund may be considered.

3. Situations Generally Not Eligible for Refund

Refunds will generally not be provided for:

  • Change of mind after purchase;
  • Failure to use the App after successful delivery of access;
  • Lack of interest in the content after purchase;
  • Incompatibility caused by a user's device, browser, or internet connection;
  • Failure to supervise or manage a child's use of the App;
  • Requests based solely on a child's learning outcome or expected results; or
  • Unauthorized sharing, resale, misuse, or violation of the Terms of Use.

4. Before Requesting a Refund

If you experience difficulty accessing Smart Learning X, please contact us. Our support team may first attempt to resolve the issue by re-sending access, troubleshooting technical problems, or verifying payment status.

5. How to Request a Refund

To request a refund, email us at: smartx@growthguide.co.in

Please include:

  • Name used for the purchase
  • Registered email address
  • Transaction ID / payment reference
  • Date of payment
  • A brief description of the issue

6. Refund Review

All refund requests are reviewed individually. Submitting a refund request does not automatically guarantee a refund. Where approved, it will generally be processed through the original payment method.

7. Promotional Offers

Purchases made through promotional offers or discounts remain subject to the terms applicable to that particular offer.

8. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately.

9. Contact Us

For refund requests, payment-related concerns, or technical issues relating to your purchase: